Thirty years on the call floor. Now it's working for you.
An operator built Call Vault — not an app, not a national vendor three provinces away.
Dan Marcotte spent more than two decades running phones for a living — senior and executive operations roles across several major call-centre organizations, the kind with thousands of seats and millions of calls. He set company-wide records for retention and profitability, and got handed the struggling operations because he fixed them. Colleagues called him "a visionary with a perfect mix of seriousness and humor" — their words, on LinkedIn, not ours. Then he came home to Corbeil, in Northern Ontario, and built the thing he'd always noticed nobody builds: a real front office for the business with two seats instead of eleven thousand.
Three decades on the call floor taught him two things worth building a company around. First: every penny counts when it's your business — which is why Call Vault bills by the second and never rounds up. Second, and the one that matters more: a phone call isn't a transaction — it's the moment a customer decides how they feel about you. Answering fast is the easy part. Making the call actually good is the part most automated systems get wrong, and the part Dan builds into your receptionist himself.
A national vendor hands you a self-serve bot. Call Vault hands you someone who ran the call floor — and who'll make sure your customers enjoy picking up the phone to you.
"Built by a guy who ran eleven-thousand-seat phone floors — for the shop with two."
Built for the shop down the road.
A Corbeil resident since 1998, Dan's about as local as it gets — not a call centre in another time zone. We run your phone with big-call-centre discipline — every call recorded, disclosed, and consent tracked properly — built for Canadian businesses.
Northern Ontario isn't our market. It's our home.
Call Vault is operator-built in Corbeil, just outside North Bay. Your receptionist answers in English today, with automatic French detection — no "press 1" — rolling out soon, because that's just how the North answers the phone. And she pronounces Nipissing, Temiskaming, Mattawa and Callander correctly, because we taught her ourselves.